About the course

The Telesales Operator course was developed for those who wish to work in the commercial area, focusing on telephone sales. It is a profession in constant demand in the market, which requires specific skills in communication, persuasion, and customer service. The course is entirely online and free, allowing anyone to learn at their own pace. Throughout the course, the student will learn techniques for approaching customers, how to deal with objections, sales closing strategies, notions of customer service script, as well as good practices of professional posture and ethics at work. Topics such as emotional control, active listening, and organization in the work environment will also be addressed. After completing the course content, the student can test their knowledge through a quiz with objective questions related to the topics studied. The test serves as a way to reinforce learning and ensure that the main concepts were correctly assimilated. At the end, the student has the option to obtain a completion certificate valid throughout the national territory. This document can be useful for enriching the resume, proving hours of study in selection processes or internal promotions, and even for completing extracurricular activities in educational institutions.

This course includes